Find answers to common questions about using Edantra
New accounts can only be created by school administrators. If you're a student or teacher, please contact your school administrator to create an account for you. They will provide you with login credentials.
If you're a school administrator looking to implement Edantra at your institution, please contact our sales team at sales@edantraeducation.com to get started.
To reset your password:
If you don't receive a reset email within a few minutes, check your spam folder or contact your school administrator for assistance.
To update your profile information:
Note: Some information may only be editable by your school administrator. If you need to change information that you cannot edit yourself, please contact your administrator.
To request deletion of your account:
Alternatively, you can directly access our account deletion request form here.
Please note that account deletion is permanent and cannot be undone. Our team will process your request within 7 business days.
The Edantra app features a bottom navigation bar that allows you to easily switch between different sections:
Teachers and administrators have additional sections available based on their roles and permissions.
Yes, you can use Edantra on multiple devices. Simply install the app on each device and log in with your credentials. Your data will be synchronized across all devices.
Edantra is available for:
Note: For security reasons, if you log in on too many devices simultaneously, you may be asked to verify your identity or some older sessions may be automatically logged out.
Edantra has limited offline functionality. When you're offline, you can:
However, to access the full functionality of the app, including submitting assignments, sending messages, and accessing the latest content, an internet connection is required.
Any changes made while offline will be synchronized with our servers once you reconnect to the internet.
To submit an assignment:
You'll receive a confirmation once your assignment has been successfully submitted. You can view the status of your submissions in the Assignments section.
Whether you can edit or resubmit an assignment depends on the settings chosen by your teacher:
If you need to make changes to a submission that doesn't allow resubmission, contact your teacher directly to request permission.
To check your grades and feedback:
You'll be able to see your score, any comments from your teacher, and sometimes annotated feedback on your submitted work.
You can also view all your grades in the "Grades" section, which provides an overview of your performance across all subjects.
If you're experiencing crashes or performance issues, try these troubleshooting steps:
If the problem persists, please contact our technical support team at tech@edantraeducation.com with details about your device, operating system version, and a description of the issue.
To update the Edantra app:
For iOS devices:
For Android devices:
We recommend enabling automatic updates to ensure you always have the latest version with the newest features and security improvements.
Edantra supports the following file formats for assignment submissions:
If you're having trouble uploading files, check that:
For larger files, consider compressing them or using cloud storage links if your teacher allows it.
Edantra offers several licensing options for educational institutions:
All licenses include:
For detailed pricing information and to discuss which option is best for your institution, please contact our sales team at sales@edantraeducation.com.
To renew or upgrade your school's Edantra subscription:
Contact our customer success team at success@edantraeducation.com for personalized assistance with renewals, upgrades, or changes to your subscription.
We recommend renewing at least 30 days before your current subscription expires to ensure uninterrupted service.